> ## Documentation Index
> Fetch the complete documentation index at: https://reaperagent.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Help

> Pick the right place to get help, know what to send the Reagent team, and find things in the app

export const NotOnEnterprise = ({size = "sm", legend = false}) => <span data-plan-marker={legend ? undefined : "not-enterprise"}>
    <Tooltip headline="Not on Enterprise" tip="Available on individual plans. Not available to Reagent Enterprise accounts." cta="Compare plans" href="/docs/enterprise/overview#feature-availability">
      <Badge icon="ban" color="gray" size={size} shape="pill" stroke>
        Not on Enterprise
      </Badge>
    </Tooltip>
  </span>;

export const ForEnterprise = ({size = "sm"}) => <span data-plan-marker="enterprise-only" hidden={true}></span>;

export const Availability = ({enterprise = "available", children}) => {
  const lead = ({
    available: "Available on every plan, including Enterprise.",
    limited: "Limited on Enterprise.",
    unavailable: "Not available on Enterprise."
  })[enterprise];
  const icon = ({
    available: "circle-check",
    limited: "circle-half-stroke",
    unavailable: "ban"
  })[enterprise];
  return <div data-plan-page={enterprise}>
      <Callout icon={icon} color="#71717a">
        <strong>{lead}</strong> {children}{" "}
        <a href="/docs/enterprise/overview#feature-availability">Compare plans</a>
      </Callout>
    </div>;
};

New to Reagent? Start with the [Quick Start](/docs/getting-started/quickstart).

<Availability enterprise="limited">**Send Feedback** is turned off in the title bar and in chat, so use the [contact form](#contact-the-reagent-team) to reach the team. Reagent can't look up ReaScript or Wwise references online, so check important API details in the official REAPER and Wwise docs.</Availability>

## Where to Get Help

| If you want to                                                                                           | Use                                                                                                                   |
| -------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| Learn how to do something in REAPER or Wwise                                                             | [Ask Reagent](#ask-reagent)                                                                                           |
| Get better results from your requests                                                                    | [Best Practices](/docs/guides/best-practices)                                                                              |
| See example prompts for common tasks                                                                     | [Example Workflows](/docs/guides/common-workflows)                                                                         |
| Fix a problem with Reagent, such as REAPER not connecting                                                | [Troubleshooting](/docs/guides/troubleshooting)                                                                            |
| Fix a sign-in problem on an Enterprise account                                                           | [Troubleshooting Sign-In](/docs/enterprise/sso#troubleshooting-sign-in) <ForEnterprise />                                  |
| Fix an AI model error on an Enterprise account, such as "Can't reach your organization's model endpoint" | Your IT team, then [Enterprise Endpoint Errors](/docs/guides/troubleshooting#enterprise-endpoint-errors) <ForEnterprise /> |
| Find out what happens to your data                                                                       | [Privacy & Security](/docs/guides/privacy-and-security)                                                                    |
| Report a bug or request a feature in the app <NotOnEnterprise />                                         | [Send Feedback](#send-feedback-from-the-app)                                                                          |
| Contact the team without signing in: questions, account problems, bug reports and feature requests       | The [contact form](#contact-the-reagent-team)                                                                         |

## Ask Reagent

Ask Reagent how to do something, not only to do it. When REAPER is connected, it can look at your project before it answers.

```text wrap theme={"system"}
How do I set up sidechain compression in REAPER?
Which FX are on the selected track, and what does each one do?
What's the difference between a Wwise Random and Switch Container?
```

## What to Include

Before you report a problem, install any waiting update with the download-arrow button in the title bar, then check whether the problem is still there. If it is, include:

* What you asked, what you expected, what happened, and any error message
* Your Reagent version (**Settings > General**, under **About**) and REAPER version
* Your operating system and its version, and whether [SWS](/docs/guides/troubleshooting#sws-extension-missing) is installed
* For connection problems, what **Settings > Connectors** shows under **REAPER Bridge**
* Whether you use an [Enterprise account](/docs/enterprise/overview#how-an-account-becomes-enterprise) <ForEnterprise />
* For errors and crashes, the relevant lines from `~/Library/Logs/reagent/main.log` (macOS) or `%APPDATA%\reagent\logs\main.log` (Windows). Logs can include file paths and project details, so read the lines before you paste them.

## Send Feedback From the App <NotOnEnterprise />

<Steps>
  <Step title="Open the form">
    Click **Send Feedback** (speech bubble) in the title bar.
  </Step>

  <Step title="Fill it in">
    Pick **Bug Report**, **Feature Request** or **General**, then fill in **Subject** and a **Message** of at least 10 characters. For a bug, include the details in [What to Include](#what-to-include).
  </Step>

  <Step title="Click Send">
    Reagent confirms with "Feedback sent! Thanks for letting us know."
  </Step>
</Steps>

Or ask Reagent in chat:

```text wrap theme={"system"}
Send the Reagent team a bug report about the problem we just ran into.
```

Reagent writes the subject and message and asks for approval before sending, unless you're in **Full access** mode (see [Permissions](/docs/features/permissions)). The approval card shows the subject but not the message, so ask to see the message first if you want to read it.

With your feedback, the form sends your display name (or your email address if you haven't set one), your email address, and your Reagent version and operating system. Usage analytics also record the feedback's category and subject. Chat history isn't included, so paste in any part you need from **Copy chat**.

When you ask in chat, Reagent sends the same account and app details as the form and no chat history, but the message describes what happened in the chat, so it can include details such as track or file names. See [Feedback You Send](/docs/guides/privacy-and-security#feedback-you-send).

## Contact the Reagent Team

The [contact form](https://www.reaperagent.com/contact) works for every account, including Enterprise, without signing in. Use it for questions, account problems, or when you can't open or sign in to Reagent.

## Where to Find Things

Title bar buttons are icons without text. Hover over one to see its name.

| To do this                                                           | Go here                                                                                                           |
| -------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Open Settings                                                        | Press `Cmd+,` (macOS) or `Ctrl+,` (Windows), or click your name at the bottom of the sidebar, then **Settings**   |
| Check your Reagent version                                           | **Settings > General**, under **About**                                                                           |
| See release notes                                                    | **View Changelog** in **Settings > General**, or the [Changelog](/docs/changelog)                                      |
| Check the REAPER Bridge (the script that connects Reagent to REAPER) | **Settings > Connectors**, under **REAPER Bridge**                                                                |
| Install a downloaded update                                          | Download-arrow button in the title bar, once the update has downloaded. Its tooltip shows the new version number. |
| Copy the whole conversation as Markdown                              | **Copy chat** in the title bar, once the chat has messages                                                        |
| Send feedback <NotOnEnterprise />                                    | **Send Feedback** (speech bubble) in the title bar                                                                |
| See your plan and credits <NotOnEnterprise />                        | **Settings > Subscription**. See [Plans and Credits](/docs/account/plans-and-credits).                                 |
| Change your organization's AI endpoint                               | **Settings > Endpoint**. See [Custom Endpoint](/docs/enterprise/custom-endpoint). <ForEnterprise />                    |
| See keyboard shortcuts                                               | **Settings > Shortcuts**                                                                                          |

## Related

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/docs/guides/troubleshooting">
    Fix REAPER not connecting, chat that stops responding and other problems.
  </Card>

  <Card title="Settings" icon="gear" href="/docs/account/settings">
    What each Settings tab does.
  </Card>

  <Card title="Enterprise Overview" icon="building" href="/docs/enterprise/overview">
    What's different on Enterprise accounts, and what the badges in these docs mean. <ForEnterprise />
  </Card>

  <Card title="Changelog" icon="clock-rotate-left" href="/docs/changelog">
    What changed in each version of Reagent.
  </Card>
</CardGroup>