Privacy Policy
Last updated: January 2025
Introduction
This Privacy Policy explains how Reagent ("we," "us," or "our") collects, uses, and protects your personal information when you use our audio automation tool for REAPER. We are committed to protecting your privacy and handling your data transparently.
Information We Collect
Account Information
When you create an account, we collect:
- Display name
- Email address
- Password (stored securely via Supabase)
Payment Information
When you subscribe to a paid plan, billing information is processed by our payment provider, Polar (which uses Stripe). We do not store your full credit card details on our servers.
Contact Form Data
When you contact us through our website, we collect your name, email address, subject, and message content.
Analytics Data
We use PostHog to collect analytics data for identified users only. This includes page views, navigation patterns, and URL paths to help us improve our service.
Technical Data
We use cookies for session management and authentication purposes.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your subscription and payments
- Send you important updates about your account
- Respond to your inquiries and support requests
- Analyze usage patterns to improve user experience
- Protect against fraud and unauthorized access
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: To provide our services and fulfill our agreement with you
- Consent: Where you have given explicit consent for specific processing
- Legitimate Interest: To improve our services and protect against fraud
- Legal Obligation: To comply with applicable laws and regulations
Third-Party Services
We share data with trusted third-party services to operate our platform:
- Supabase: Authentication and user database hosting
- Polar: Subscription management and payment processing
- PostHog: Product analytics (identified users only)
- Resend: Transactional email delivery
These services have their own privacy policies and are contractually bound to protect your data.
Cookies and Tracking
We use essential cookies for:
- Session management and authentication
- Remembering your preferences
- Security and fraud prevention
Analytics cookies are only set for logged-in users to help us understand how our service is used.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we need to retain certain information for legal or legitimate business purposes.
Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Request transfer of your data in a machine-readable format
- Restriction: Request limitation of processing
- Objection: Object to processing based on legitimate interests
Your Rights (CCPA)
If you are a California resident, you have the right to:
- Know: Request information about data collection and use
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of the sale of personal information (we do not sell your data)
- Non-Discrimination: Not be discriminated against for exercising your rights
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS), secure password hashing, and regular security reviews. However, no method of transmission over the internet is 100% secure.
International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place through our service providers' compliance with applicable data protection frameworks.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our contact page.