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Reagent provides the AI model through its own service, and you pay for the model’s work with credits.

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Plans

For current prices and what each plan includes, see pricing. You manage billing on the website dashboard, not in the app. To open it, click Manage Billing in Settings > Subscription, or sign in at reaperagent.com/dashboard with your Reagent account. Polar handles Reagent’s subscriptions and payments. When you pay for a plan or add-on credits, the new credits usually appear in the app within a few minutes (up to 5). If they don’t, click Refresh in Settings > Subscription.

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How Credits Work

Your balance can hold two kinds of credits, and Reagent uses your plan credits first:
  • Plan credits come with your trial or monthly plan. Trial credits never reset. Paid-plan credits reset to your plan’s amount at the start of each billing period, and unused ones don’t carry over.
  • Add-on credits are credits you buy on the website dashboard, on a paid plan. They’re used only after your plan credits run out, and they never expire.

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What Uses Credits

Every reply uses credits. Some tasks cost extra on top of that: A reply costs more the more the AI model reads and writes, so these use more credits:
  • Long chats. Reagent sends the earlier conversation, or a summary of it, with every new message.
  • Attachments. Files you attach add to what the model reads.
  • Big tasks. A request that takes many steps uses the model at every step.
To keep costs down, start a new chat when you switch to an unrelated task.

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Stopping a Reply

Stopping a reply doesn’t give credits back, and the chat labels the stopped reply Cancelled. You’re charged for work already finished. The step in progress also keeps running on the server until it ends, so it can still be charged in full even though you don’t see the rest.

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Check Your Balance

The bottom of the sidebar shows your name and plan name. Below them are a credit bar, which empties as you use credits, and your balance as remaining / total, with (+N) when you have add-on credits. They update on their own.
  • remaining is every credit you have left, including add-on credits.
  • total is how many credits your plan includes.
  • (+N) is how many of your remaining credits are add-on credits.

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When You Run Out of Credits

At zero credits, Reagent can’t reply. If you send a message, the reply stops right away and the chat shows a Credits Exhausted card with one button: The button opens your dashboard to upgrade, buy add-on credits or manage your subscription. On a paid plan, you can also wait for your plan credits to reset at the start of the next billing period. Once you have credits again, resend your message.
If you run out partway through a task, Reagent stops at its next step. Changes it already made in REAPER stay in your project, so check where it stopped before you continue.
“Temporarily rate limited. Please try again in a moment.” means the request was turned away because too many requests arrived in a short time. It doesn’t mean you’re out of credits. Wait a moment, then send your message again.

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Buy Add-on Credits

Add-on credits top up your balance without changing your plan. The Buy Credits button appears only on a paid plan (Lite, Pro or Pro+).
1

Choose an amount

On the dashboard’s Credit Balance card, click Buy Credits. In the Add credits window, enter how many you want. The window shows the allowed range and the total price.
2

Pay

Click the buy button, which shows the credits and price, and complete the checkout.

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Upgrade Your Plan

On the dashboard, under Available Plans, click Upgrade to … on the plan you want. What happens next depends on your current plan:
  • Free (trial credits): complete the checkout to subscribe. Your plan’s credits replace any trial credits you have left. Add-on credits aren’t affected.
  • A paid plan: the click changes your subscription right away, with no confirmation step. Polar immediately charges the prorated difference for the rest of your billing period. The plan shows Activating until the change comes through.

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Switch to a Cheaper Plan or Cancel

The dashboard can’t move you to a lower plan directly. To switch to a cheaper plan, or to stop paying, cancel first.
1

Open the billing portal

On the dashboard’s Credit Balance card, click Manage Subscription. This opens Polar’s billing portal.
2

Cancel your subscription

Cancel in the portal. The Credit Balance card then shows Canceled and your plan’s end date, and you keep your plan and its credits until then. When the plan ends, its unused plan credits are removed, your add-on credits stay, and the app shows your plan as Free.
3

Subscribe to the cheaper plan (optional)

After your plan ends and the app shows Free, click Upgrade to … on the cheaper plan under Available Plans and complete the checkout. The button still says Upgrade, even though the plan costs less.
Deleting your account from the dashboard’s Account tab is permanent. It cancels any active subscription right away, and you lose your remaining credits, including add-on credits. See Settings.

Chat

Send requests, stop replies and read error messages.

Settings

Open Settings > Subscription and manage your account.

Dialogue

Transcription, take analysis and translation, which use credits.

Troubleshooting

Fix common problems.