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New to Reagent? Start with the Quick Start.

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Where to Get Help

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Ask Reagent

Ask Reagent how to do something, not only to do it. When REAPER is connected, it can look at your project before it answers.

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What to Include

Before you report a problem, install any waiting update with the download-arrow button in the title bar, then check whether the problem is still there. If it is, include:
  • What you asked, what you expected, what happened, and any error message
  • Your Reagent version (Settings > General, under About) and REAPER version
  • Your operating system and its version, and whether SWS is installed
  • For connection problems, what Settings > Connectors shows under REAPER Bridge
  • Whether you use an Enterprise account
  • For errors and crashes, the relevant lines from ~/Library/Logs/reagent/main.log (macOS) or %APPDATA%\reagent\logs\main.log (Windows). Logs can include file paths and project details, so read the lines before you paste them.

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Send Feedback From the App

1

Open the form

Click Send Feedback (speech bubble) in the title bar.
2

Fill it in

Pick Bug Report, Feature Request or General, then fill in Subject and a Message of at least 10 characters. For a bug, include the details in What to Include.
3

Click Send

Reagent confirms with “Feedback sent! Thanks for letting us know.”
Or ask Reagent in chat:
Reagent writes the subject and message and asks for approval before sending, unless you’re in Full access mode (see Permissions). The approval card shows the subject but not the message, so ask to see the message first if you want to read it. With your feedback, the form sends your display name (or your email address if you haven’t set one), your email address, and your Reagent version and operating system. Usage analytics also record the feedback’s category and subject. Chat history isn’t included, so paste in any part you need from Copy chat. When you ask in chat, Reagent sends the same account and app details as the form and no chat history, but the message describes what happened in the chat, so it can include details such as track or file names. See Feedback You Send.

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Contact the Reagent Team

The contact form works for every account, including Enterprise, without signing in. Use it for questions, account problems, or when you can’t open or sign in to Reagent.

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Where to Find Things

Title bar buttons are icons without text. Hover over one to see its name.

Troubleshooting

Fix REAPER not connecting, chat that stops responding and other problems.

Settings

What each Settings tab does.

Enterprise Overview

What’s different on Enterprise accounts, and what the badges in these docs mean.

Changelog

What changed in each version of Reagent.